Frequently Asked Questions

Here’s the answers to some of the more regular questions we get asked.

If you can’t find the answer to your question here, then give us a call on 8296 3136.

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Washing Machine Repair FAQs

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What is the average cost to repair a washing machine?
The average washing machine repair price ranges from $150 to $350. 
How many years does a washing machine last?

The average lifespan of a washing machine is 11 years, according to HowStuffWorks. But the amount of time yours stays functional will depend on a number of factors, including: The quality of the model. The amount of ongoing usage your washer is subject to.

What brand of washing machine is the most reliable?

Whirlpool, LG, and Samsung are the most reliable brands of washers. Yale Appliance found that less than 7% of the sales of these units required servicing. J.D. Power also ranks Samsung and LG as the highest-ranking manufacturers in customer satisfaction.

Is it worth repairing a washing machine?

Deciding whether to repair or replace a washing machine depends on several factors, including the age of the machine, the cost of repair, the extent of the damage, and whether it’s under warranty. Here are some considerations to help you make an informed decision:

1. Age of the Machine

  • Lifespan: The average lifespan of a washing machine is around 10-15 years. If your machine is near or beyond this age and experiencing significant issues, it might be more cost-effective to replace it.
  • Efficiency: Newer models are generally more energy-efficient and may save you money on utility bills in the long run.

2. Cost of Repair

  • Rule of Thumb: A common guideline is that if the repair cost is 50% or more of the cost of a new machine, it’s usually better to replace it.
  • Warranty: If your machine is still under warranty, you might be able to get it repaired or replaced at a reduced cost or for free.

3. Extent of Damage

  • Minor Repairs: Simple issues like a blocked hose, faulty lid switch, or a worn belt can be relatively inexpensive to fix and could extend the machine’s life for several years.
  • Major Repairs: Problems with the motor, drum, or transmission can be costly and might not justify the expense, especially if your machine is older.

4. Energy Efficiency

  • Older Models: Older washing machines are generally less efficient than newer ones, consuming more water and electricity.
  • Cost Savings: Investing in a new, energy-efficient model could lead to savings on your energy bills, offsetting the cost of replacement over time.

5. Environmental Considerations

  • Recycling: Repairing and continuing to use your existing machine can be more environmentally friendly, as it reduces waste and the need for new resources.
  • Energy Use: However, newer models are often more environmentally friendly in terms of energy and water usage.

6. Emotional Attachment or Features

  • Preferences: Some users may have a preference for the features, loading type, or even the brand of their current machine.
  • Discontinued Models: If your machine has features that are important to you but are no longer available in newer models, repairing might be the preferred option.

Making the Decision

Before deciding, it’s wise to get a professional diagnostic and repair estimate. This information will help you compare the repair cost against the price and benefits of a new machine. Also, consider the potential for future breakdowns and repairs, especially if your machine is older or has had multiple issues in the past.

Ultimately, the decision to repair or replace a washing machine is a balance between financial considerations, environmental impact, and personal preference.

How do you fix a washing machine that won't wash?

When a washing machine won’t wash, it could be due to a variety of issues, ranging from simple fixes to more complex problems requiring professional assistance. Before calling a technician, there are several troubleshooting steps you can take to potentially resolve the issue. Please exercise caution and unplug the machine before attempting any repairs.

1. Check Power Supply

  • Power Cord: Ensure the machine is plugged in and the outlet is functioning. You can test the outlet with another device to confirm it’s working.
  • Circuit Breaker: Check your home’s circuit breaker or fuse box; a tripped breaker or blown fuse could be the culprit.

2. Inspect the Door or Lid

  • Safety Mechanism: Washing machines have a safety mechanism that prevents them from operating if the door or lid isn’t properly closed. Make sure it’s securely shut.
  • Door Latch: Inspect the door latch for damage or obstruction. A faulty latch may need to be replaced.

3. Examine the Water Supply

  • Water Hoses: Check that the water supply hoses are connected, not kinked, and fully open. A lack of water can prevent the machine from starting its wash cycle.
  • Water Inlet Valve: The valve can become clogged with sediment or fail entirely. If there’s no water entering the machine, this valve may need cleaning or replacement.

4. Check the Filter and Drain Hose

  • Clogged Filter: Front-loading machines often have a filter near the bottom. If this gets clogged, it can prevent the machine from washing properly. Clean according to the manufacturer’s instructions.
  • Drain Hose: Ensure the drain hose is not kinked or clogged. A blockage can prevent water from draining, which may stop the cycle from starting.

5. Evaluate the Washer Settings

  • Control Settings: Double-check the machine’s settings to ensure it’s on the correct cycle and hasn’t been paused or delayed.
  • Electronic Control: If your washer has an electronic control panel, it may have malfunctioned. Try resetting the machine by unplugging it for a minute and then plugging it back in.

6. Motor and Belt Inspection

  • Motor: Overheating or a faulty motor can cause the washer to stop mid-cycle. If the machine starts but then stops or doesn’t start at all, this could be the issue.
  • Drive Belt: Top-loading machines usually have a drive belt that can wear out or break. If the drum isn’t moving, inspect the belt for damage.

7. Check for Error Codes

  • Error Codes: Many modern washing machines display error codes that can help diagnose problems. Refer to your machine’s manual to understand what these codes mean and how to address them.

Professional Repair

If after these steps your washing machine still won’t wash, it may indicate a more complex issue, such as a problem with the electronic control board, motor, or other internal components. In such cases, it’s best to consult with a professional appliance repair technician who can accurately diagnose and fix the problem.

Remember, safety first: if you’re not comfortable performing these checks or repairs yourself, or if the issue involves electrical or plumbing work, it’s best to call a professional.

Is it advisable to repair washing machine?

Whether it’s advisable to repair a washing machine depends on several factors, such as the age of the appliance, the cost of repair, the nature of the problem, and the machine’s overall condition. Here’s a breakdown of considerations to help you decide:

Age of the Washing Machine

  • Expected Lifespan: The average lifespan of a washing machine is about 10-15 years. If your machine is significantly younger than this, it might be worth repairing.
  • Older Machines: For machines nearing or beyond their expected lifespan, frequent repairs may not be cost-effective.

Cost of Repair vs. Replacement

  • Repair Costs: Obtain an estimate for the repair. A good rule of thumb is if the repair costs are more than 50% of the cost of a new machine, it might be better to replace it.
  • Replacement Costs: Consider the price of a new machine that meets your needs. Today’s models are more energy-efficient, which could save money on utility bills.

Nature of the Problem

  • Minor Issues: Problems like a blocked hose, a faulty lid switch, or a worn belt are relatively inexpensive fixes. Such repairs can extend the life of your machine for several years.
  • Major Repairs: Issues with the motor, drum, or transmission can be costly. If your machine requires significant repairs, replacement might be more economical.

Warranty and Service Plans

  • Under Warranty: If your machine is still under warranty, you might be able to repair it for free or at a reduced cost.
  • Extended Service Plans: If you purchased an extended service plan, check the terms to see if repair or replacement is covered.

Efficiency and Features

  • Energy Efficiency: Newer models are typically more energy and water-efficient. Upgrading can be more environmentally friendly and save money on utilities.
  • Features: Modern washing machines offer advanced features. If your current model lacks these and they’re appealing to you, upgrading could be beneficial.

Environmental Consideration

  • Environmental Impact: Repairing and continuing to use your appliance is often more environmentally friendly than disposing of it and buying a new one, as it reduces waste and the demand for new resources.

Emotional and Practical Considerations

  • Attachment: Some people have a preference for their current model’s features or how it operates.
  • Fit and Installation: Consider the space where your washing machine fits. A new model might require adjustments to your laundry area.

Decision-Making

  • Professional Advice: Sometimes, it’s best to consult with a professional repair technician who can provide an honest assessment of your machine’s condition and advise on the most cost-effective option.

Ultimately, the decision to repair or replace a washing machine is a balance between financial cost, practicality, environmental considerations, and personal preference. If the machine is relatively new, has minor issues, or is under warranty, repairing it might be the best option. However, if it’s old, requires expensive repairs, or is inefficient, investing in a new model could be more beneficial in the long run.

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Tumbler Drier FAQs

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How do I clean the tumble drier's filter?

Cleaning the filer is different for models and brands

Bosch Tumble Dryer:

Fisher & Paykel Tumble Drivers

User guide

Beko Tumble Dryer Cleaning Guide

Cleaning Guide

Samsung Tumble Drier

Locate and clean the lint filter

Miele Tumble Drier

Cleaning the fluff filter

Why doesn't my Tumble dryer heat up?

If your tumble dryer isn’t heating there are several possible causes. We suggest you call us to see if we can assist you. Alternatively, bring your tumble drier into our workshop and we’ll inspect it to find why it isn’t heating.

 

Why isn't my tumble drier turning?

If your drier isn’t tumbling then it can’t dry your clothes properly. Normally this is due to a snapped belt or a motor issue.

Both of these repairs are best performed in our workshop, so the best thing you can do is bundle up the machine and bring it to our workshop. You’ll also save yourself a Call out fee.

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Fridge & Freezer Repair FAQs

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Why isn't my fridge getting cold?

There can be several reasons why your fridge isn’t getting cold, so try these simple checks first:

  • Make sure the fridge is plugged in and getting power.
    The easiest way to do this is to make sure the fridge light comes on when the door is opened.
  • Make sure the temperature setting is dialled way down
  • Make sure there’s plenty of air circulation around the fridge

 If all these checks pass OK, then call us and we’ll help you make a diagnosis over the phone. If we need to come to your place, our standard call-out fee will apply.

How many years does a fridge last?

ABC News reports “We found that with some basic maintenance, a fridge should last between six to 13 years depending on price while washing machines and dishwashers can keep going from five to 11 years,” Choice spokeswoman Nicky Breen said.

choice how long household electronics should last data

How long should appliances last | Image source: Choice 

What are the most reliable fridge in Australia?

Canstar Blue reports Fisher & Paykel, Beko and Chiq are the most reliable fridges in Australia.

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Is it worth repairing a fridge freezer?

Whether it’s worth repairing a fridge freezer depends on several factors, similar to those considered for washing machines. Here’s a breakdown to help you make an informed decision:

1. Age of the Fridge Freezer

  • Expected Lifespan: Refrigerators typically last about 10 to 20 years. If your fridge freezer is relatively young within this range, repairing it might be worthwhile.
  • Near or Beyond Lifespan: If your appliance is nearing the end of its expected lifespan or has surpassed it, replacing it might be more cost-effective in the long run.

2. Cost of Repair vs. Replacement

  • Repair Costs: Get a professional to diagnose the issue and provide a repair estimate. If the repair cost is more than half the price of a new fridge freezer, replacing it might be more economical.
  • Replacement Costs: Consider the features, efficiency, and price of new models. Modern refrigerators are more energy-efficient, which could lead to savings on your energy bills.

3. Nature of the Problem

  • Minor Repairs: Issues like a faulty thermostat, a worn door seal, or a clogged defrost drain are relatively simple and inexpensive to fix.
  • Major Repairs: Problems with the compressor, refrigerant leaks, or electronic systems can be costly to repair and might not justify the expense, especially for an older model.

4. Energy Efficiency

  • Older Models: Older refrigerators are generally less energy-efficient than newer ones. Upgrading to a more efficient model can reduce your carbon footprint and lower your electricity bills.
  • Energy Star Models: Consider replacing an older unit with an Energy Star-rated appliance for maximum energy savings.

5. Warranty and Service Plans

  • Under Warranty: If your fridge freezer is still under manufacturer’s warranty or you have an extended service plan, you might be able to repair it for a reduced cost or for free.
  • Check Coverage: Before deciding, review your warranty or service plan details to understand what’s covered.

6. Environmental Consideration

  • Reduce Waste: Repairing and extending the life of your fridge freezer can be more environmentally friendly by reducing waste and the demand for new resources.
  • Recycling Programs: If you decide to replace your appliance, look into recycling programs for your old fridge freezer to minimize environmental impact.

7. Emotional and Practical Considerations

  • Attachment: You might prefer the features or the fit of your current model, especially if it matches your kitchen decor or space requirements.
  • Installation Costs: Consider the effort and potential cost of installing a new fridge freezer, including any modifications to cabinetry or space.

Making the Decision

Assessing the age and condition of your fridge freezer, the cost of repairs versus replacement, the efficiency of newer models, and the environmental impact can help you decide whether to repair or replace it. If the appliance is relatively new and the repair is minor, fixing it could be the best choice. However, for older, less efficient models or costly repairs, investing in a new fridge freezer might be more beneficial in the long run.

Is it cheaper to repair or replace a freezer?

Deciding whether it’s cheaper to repair or replace a freezer involves considering several factors, including the age of the freezer, the cost and nature of the repairs, its energy efficiency, and whether it’s still under warranty. Here’s a breakdown to guide your decision:

1. Age of the Freezer

  • Expected Lifespan: The average lifespan of a freezer is about 10 to 20 years. If your freezer is on the lower end of this range or newer, repairing it might be cost-effective.
  • Age vs. Repair Cost: As a general guideline, if the freezer is less than half its expected lifespan and the repair cost is less than half the price of a new model, repair might be the cheaper option.

2. Cost of Repair vs. Replacement

  • Repair Costs: Get a quote for the repair. Minor issues like replacing a thermostat or fixing a seal can be relatively inexpensive.
  • Replacement Costs: Compare the repair quote to the cost of a new freezer that meets your needs. Remember, newer models may offer better energy efficiency, which can save money on electricity bills over time.

3. Nature of the Repair

  • Minor Repairs: Simple fixes such as replacing a door seal, fixing a thermostat, or unclogging a drain line are usually cost-effective.
  • Major Repairs: Significant issues, especially with the compressor or refrigeration system, can be expensive to fix. For major repairs, the cost might approach or exceed the price of purchasing a new freezer, making replacement a more sensible option.

4. Energy Efficiency

  • Older Models: Older freezers tend to be less energy-efficient than newer ones. If your freezer is old, replacing it with a more efficient model could lead to savings on your energy bills, making replacement the cheaper option in the long run.
  • Energy Star Rating: Look for models with an Energy Star rating for the best energy efficiency.

5. Warranty and Service Plans

  • Manufacturer’s Warranty: If the freezer is still under the manufacturer’s warranty, you might be able to get it repaired at no cost or a reduced cost.
  • Extended Warranty: If you purchased an extended warranty, check the terms to see if the repair or replacement is covered.

6. Environmental Consideration

  • Repair and Reduce Waste: Repairing an appliance is often more environmentally friendly, as it extends the life of the appliance and reduces waste.
  • Efficiency and Environment: However, replacing an old, inefficient freezer with a new, energy-efficient model can also have environmental benefits in the form of reduced energy consumption.

Making the Decision

  • Consult a Professional: Before making a decision, it might be worth consulting with a repair professional to get an accurate diagnosis and repair estimate.
  • Consider the Future: Think about potential future repairs or issues. If your freezer is old and has already needed multiple repairs, investing in a new one might be more economical over time.

Ultimately, whether it’s cheaper to repair or replace a freezer depends on the specific circumstances, including the appliance’s age, repair cost, efficiency, and warranty status. Generally, minor repairs on relatively new models are worth it, while replacing older, less efficient, or extensively damaged freezers can be more cost-effective and environmentally friendly in the long run.

What is the most common repair on a refrigerator?

The most common repairs on refrigerators involve issues that affect the appliance’s ability to cool properly or run efficiently. Some of these common problems include:

1. Faulty Thermostat

The thermostat controls the temperature inside the refrigerator. If it fails, the fridge may not cool adequately or might become too cold. Replacing a faulty thermostat is a relatively common repair.

2. Clogged Defrost Drain

The defrost drain can become clogged with food particles or ice, leading to water leakage inside the refrigerator or onto the kitchen floor. Clearing the clog is a common fix.

3. Defective or Dirty Condenser Coils

The condenser coils, usually located at the back or bottom of the refrigerator, release heat from inside the fridge into the room. If these coils become dirty or faulty, the refrigerator’s cooling efficiency can decrease, leading to warmer temperatures inside. Cleaning or repairing the coils is a frequent maintenance task.

4. Faulty Evaporator Fan

The evaporator fan circulates cool air from the freezer to the refrigerator compartment. If this fan malfunctions, it can result in insufficient cooling in the fridge. Replacing or repairing the evaporator fan is a common repair.

5. Malfunctioning Start Capacitor

The start capacitor provides a power boost to the refrigerator compressor upon startup. If the capacitor fails, the compressor might not start, preventing the fridge from cooling. Replacing the start capacitor is a standard repair.

6. Leaking Refrigerant

Refrigerant is the fluid that refrigerators use to cool the air inside. A leak can cause the refrigerator to lose its cooling capacity. Detecting and repairing a refrigerant leak, followed by refilling the refrigerant, is a critical but more specialized repair.

7. Worn Door Seals (Gaskets)

Door seals keep the cold air inside the refrigerator. Over time, seals can wear out or become damaged, leading to air leaks and reduced cooling efficiency. Replacing the door seals is a straightforward yet common repair.

8. Faulty Ice Maker

In refrigerators with built-in ice makers, the ice maker mechanism can sometimes fail, either by not producing ice or by leaking. Repairing or replacing the ice maker is a frequent service.

9. Broken Water Dispenser

Like the ice maker, water dispensers can also fail due to issues with the water inlet valve, filter, or dispenser mechanism. Repairing these components is common in refrigerators that feature water dispensers.

While some refrigerator repairs are relatively simple and can be done as DIY projects, others are more complex and may require professional assistance, especially when dealing with electrical components or refrigerant. Regular maintenance, such as cleaning the condenser coils and checking the door seals, can help prevent some common issues.

What is the most expensive part of a freezer?

The most expensive part to repair or replace in a freezer is typically the compressor. The compressor is the heart of the freezer’s refrigeration system, pumping refrigerant through the coils to remove heat and lower the temperature inside the unit. Here’s why it’s often the costliest:

1. Complexity and Function

  • The compressor is a complex component that requires precise operation to maintain the freezer’s cooling cycle. Its role is crucial for the freezer’s functionality, making it an essential, high-precision part.

2. Replacement Cost

  • The cost of a new compressor can be high, often several hundred dollars, depending on the freezer’s make and model. This price does not include the cost of labour for installation, which can significantly increase the overall repair cost.

3. Labor Intensive

  • Replacing a compressor is a labour-intensive process that requires specialized skills and equipment, including refrigerant recovery and recharge, electrical connections, and sometimes welding. The labour cost can be as high or higher than the part itself, especially if the technician is factory-certified or specialized.

4. Refrigerant Handling

  • The process involves handling refrigerant, which requires certification by the Environmental Protection Agency (EPA) in many countries. The need for specialized handling and environmental regulations can add to the cost.

Alternatives to Consider

Given the high cost of replacing a compressor, it’s important to compare this expense against the price of buying a new freezer, especially if the existing unit is old or has other issues. Modern freezers are more energy-efficient, which can also factor into the decision by offering savings on energy bills over time.

In some cases, the manufacturer’s warranty may cover the compressor for a longer period than other parts of the freezer, so it’s worth checking the warranty details before making a decision.

Deciding whether to replace the compressor or invest in a new freezer should consider these factors, alongside the age of the freezer and the cost-effectiveness of the repair versus replacement.

Here’s Where to Find Us

Warradale Appliance Service